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Customer Feedback

We absolutely love to hear feedback from our lovely customers - both good & bad! Customer service is truly at the heart of The Yoga Shop and we pride ourselves on being able to offer a truly personalised service - if you would like to provide some feedback please feel free to contact us. You can also see feedback via Trusted Shops.

“Lynda and Abbie provided amazing customer service and made the whole process smooth and fun! Thank you!” - Kate & Lucy (Yoke Yoga Dalston)

"Indeed it pitched up yesterday and I’m delighted. I particularly love the mats and the blankets. Wonderful! Thank you so much to Lynda for her patience and all her help. I really have been enormously impressed with the service provided! I will use you again and recommend you to everyone I know :-)"Mandy

"This was the first time I ordered from The Yoga Shop and from my initial enquiry to the end purchase the customer service was excellent. I was given lots of advice on choosing the right yoga mat and blocks and when I received them I was delighted both with the purchase and quality. I had ordered an additional item which I decided later wasn't quite right for me and they offered to return it and I was promptly reimbursed. Superb service and I was really happy with the quality of my yoga mat (and blocks). I would definitely go straight here if I needed anything yoga!" - Gillian

 “I was really pleased with the support I received from Abbie . She was friendly, listened carefully to my enquiry, explained my level of discount for the quantity ordered and attended to my order very quickly. She was able to view my details from previous orders. I was able to collect it the next day with no trouble at all, and did not have to wait. Thank you very much.” - Rona

“Super fast response rate and delivery - top class service.” - Julie (Julie Hyde Yoga)

“I would like to thank Lynda for being so helpful and supportive. We have had an excellent experience at The Yoga Shop and I have recommended your company to another yoga studio who are looking for equipment. A fast, friendly experience." - Christine

“Lynda was friendly and very efficient, thank you.” - Elli

“Fantastic experience buying from the Yoga Shop. As a new beginner to yoga, I was keen to get a good mat to kick start me. Having browsed a lot on the Internet, I was left confused at to which mat would best suit me. I came across the Yoga Shop and found the staff really helpful. Received my mat, nicely wrapped and boxed and in 1 day. Vv happy.” - Sauba

“Brilliant service, fast despatch, package arrived promptly and all safely packaged up. Would highly recommend" - Julia

“It's lovely to get a real response from a real actual person. it makes all the difference and I would definitely shop again :-)” - Clare

“Prompt email replies and great support offered...great quality mats and beautiful book for my toddler and I to use...thank you!” - Daniela

“I received the goods today & I am really pleased with the quality of the products. The level of customer support I received from Lynda was of a high standard. It's nice to know that it still exists! Thank you.” - Hywinn

“Abbie was terrific. After error on our end delayed the delivery of yoga mats that we urgently needed and one call from Abbie got everything sorted out immediately. She was polite, professional and extremely efficient. Thank you for the prompt service. Mats are great too!” - Claudine

“The level of customer service is first rate. Goods are always of high quality and dispatched straight away. The tracking information from the courier used means I can plan for receiving the goods without any hanging around. On the rare occasions when there have been any minor changes to the order these have been sorted out by helpful and friendly staff.” - Elizabeth

"Abbie was excellent! She helped me from the beginning to the end and still checked to make sure everything was okay after I received my purchase. Looking forward to working with her and The Yoga Shop again. :)"  – Marina

“Lynda was fantastic, so helpful and such a quick response. Couldn't be happier with the service I received, The Yoga Shop was a pleasure to shop with. Already recommended them to friends.” - Alexandra

“At the Manchester Om Yoga show Lynda gave me her full attention, despite the fact the stand was very busy. She explained about the products I was interested in wasn't pushy to sell. I felt comfortable to order from you as the service was welcoming and very friendly.” - Andrea

“Excellent advice by email reply and also over the telephone. Good to speak to knowledgeable staff who know what they are talking about and can offer sound advice, especially as I am a beginner and didn't really know which mat to go for.”  - Margie

“Lynda is an absolute legend! She helped me so much to choose the right mat for me!! She sent me many emails and she always had an answer for my question. She even asked my yoga teacher which one would have been the best mat for me. I would totally recommend yoga shop to all my friends!” - Giada

“Hi Lynda & Abbie. Totally loving your recipes.. Have tried the Dahl one and butternut squash n feta salad, both are delicious and will definitely make again. Even my meat and two veg husband has muted having a meat free day once a week - still in shock!! I also enjoyed making your protein ball recipe with my 10 year old son- he's totally hooked and happy to take them to school for his snack.. Look forward to your weekly recipes ideas - pls don't stop!” - Laura


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